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Returns & Exchanges

What is your return policy?

We offer a 60-day guarantee on all orders within 60 days of delivery for a refund. Returns are free for all orders at any of our Return Bars and drop-off locations. Returns by mail will have a $3 return shipping fee. Please feel free to reach out to

How much does return shipping cost?

Return Bars are free for all orders at any of our Return Bars and drop-off locations. Returns by mail will have a $3 return shipping fee.

Can I exchange my item?

At this time, we are offering exchanges for the same item within 60 days of delivery. Exchanges are only accepted for items in their original condition, unworn, and unwashed. We want to inform you that all items purchased during our sale events are f

When will I receive my refund?

Once your package is scanned at a return bar or the post office you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, the processing of your refund may take up to 2-3 busin

How does instant credit work?

Upon completing your return through our returns page, you will receive instant credit to shop instantly. If there is an outstanding balance, once the return is scanned, you will be refunded through the payment method used at checkout. Depending on yo

Where do I find the Return Bar once I arrive at the drop off location?

The return bar is usually at the cash register. If you have any issues, ask an employee at the location and they will help guide you to the return bar.

Do I need a box and shipping label to return in-person?

No! Just bring the items you're returning or exchanging - an your QR code!