FAQs

nuuds are sold exclusively at nuuds.com!

Our Men's sizes range from S to XXXL, and our Women's sizes range from XS to XXXL. 

Yes, while we designed our products to fit real bodies, we made sure they still met the size standards we are all used to. 

We now offer gift cards! Whether it's a birthday, anniversary, or any special occasion, our gift cards are the perfect gift! They can be used to shop exclusively on nuuds.com! 

We take our materials seriously because honestly, nobody wants bad nuuds. We sourced yarns and materials from around the world that meet strict quality standards. From long soft staple cottons with some added stretch for comfort, to beautiful blends and toning fabrics with nylons. For more information or any questions, please refer to your favorite style to read the fabric tab or send us an email. 

To give your nuuds proper love, please read the care label in the garment. It's safe to say that for now, all products are safe to machine wash on gentle and tumble dry on low. We prefer to air dry our nuuds, but the choice is yours. 

Once your order is placed, please allow 2-4 business days for it to be packed and shipped from our warehouse. Upon shipment, you will receive an email with tracking information where you can track your order further. 

Orders are processed and shipped the same business day when placed before the following cutoff times:

• Economy shipping: Order by 11:30AM CST
• Priority & Overnight shipping: Order by 1:30 PM CST

Orders placed after these times will ship the next business day. Please note that we process and ship orders Monday through Friday only — orders placed on weekends or holidays will ship the next business day.

We offer three shipping rates on all orders: Economy Shipping at $7, 2-Day Shipping at $20, and 1-Day Shipping at $30. 

All orders $148+ ship for free via economy shipping. 

Yes! We offer international shipping.

International orders of $200+ qualify for free shipping. We also offer the following shipping options:

• Standard Shipping
• Air Shipping

For more information about international shipping and returns, please visit our International Shipping & Returns Policy.

If you need further help, don't hesitate to get in touch with [email protected]!

We sincerely apologize for the inconvenience if you received an item that is incorrect or not the size you ordered. Our team is happy to get this fixed for you. Please reach out to us at [email protected]! 

Yes, we offer optional shipping protection at checkout, which we highly recommend to ensure we can replace or refund your items in the event of delivery issues. Please note that while this service provides added security, nuuds reserves the right to deny any claim—especially in cases of reported theft—at our discretion.

We guarantee* all U.S orders ordered by 12/18 at 11:59 PM CT will be delivered to you by Christmas.  

Orders going to HI, AK, and APO addresses are not guaranteed before Christmas. 

*We do our best to ensure delivery before Christmas for orders. However, unexpected carrier delays, severe weather, or other factors beyond our control may affect arrival times.

Please allow 2–4 business days for your order to be packed and shipped from our warehouse. Once your order ships, you will receive an email with tracking information.

For delivery to Alaska or Hawaii, please allow 10–15 business days. For US Territories and APO/FPO addresses, please allow 3 weeks for delivery.

We offer a 60-day guarantee on eligible orders for a refund within 60 days of delivery.

Customers who add Checkout+ to their order at checkout receive:

• Free returns
• Package protection for eligible shipping issues

If Checkout+ is not added at checkout, returns are still accepted within our 60-day return window. Return shipping fees are:

• $5 if you use a prepaid return label.
• $7 if you return your order without a prepaid return label.

Please feel free to reach out to [email protected] with any questions or concerns about returning your product. We're happy to help!

To see available drop-off locations, initiate your return and select "Drop Off." Please return your items in the corresponding clear bag they arrived in.

Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.

Products marked as Final Sale cannot be returned.

Click here to start a return: Start Return.

Return shipping costs depend on whether Checkout+ was added to your order at checkout.

• With Checkout+: Return shipping is free.
• Without Checkout+:
  • $5 when using a prepaid return label
  • $7 when returning without a prepaid return label

To begin your return, visit our Start Return portal. Available return options and any applicable fees will be displayed during the return process.

At this time, we are offering exchanges for the same item within 60 days of delivery. Exchanges are only accepted for items in their original condition, unworn, and unwashed. 

We want to inform you that all items purchased during our sale events are final sale and cannot be exchanged. We appreciate your understanding. If you have any questions about sizing or product details, feel free to contact us at [email protected]!

Once your package is scanned at a return bar or the post office you will receive a refund of the outstanding balance to the payment method used at checkout. Depending on your banking institution, the processing of your refund may take up to 2-3 business days. 

The return bar is usually at the cash register. If you have any issues, ask an employee at the location and they will help guide you to the return bar. 

No! Just bring the items you're returning or exchanging - an your QR code!

If you are not completely satisfied, we offer a 60-day return window from the date of delivery.

Return shipping costs depend on whether Checkout+ was added to your order at checkout.

• With Checkout+: Return shipping is free.
• Without Checkout+:
  • $5 when using a prepaid return label
  • $7 when returning without a prepaid return label

Please feel free to reach out to [email protected] if you have any questions or concerns about returning your product. We are happy to help!

Products must be returned unworn, unwashed, in their original condition, and with all tags and hygienic liners remaining in place.

We ask that you wear underwear when first trying on your purchase, as we reserve the right to refuse returns that show any signs of wear.

Unfortunately, we cannot accept any returns that do not meet the above requirements.

Upon completing your return through our returns page, you will receive a store credit code. You may use this code towards future purchases on our website upon checkout. Once we receive shipping confirmation of your return from the carrier, the outstanding balance of your credit will be refunded through the payment method used at checkout. Depending on your banking institution, processing of your refund may take up to 2 business days.

We offer a 60-day guarantee on all orders within 60 days of delivery for a refund.

Return shipping costs depend on whether Checkout+ was added to your order at checkout.

• With Checkout+: Return shipping is free.
• Without Checkout+:
  • $5 when using a prepaid return label
  • $7 when returning without a prepaid return label

 Please feel free to reach out to [email protected] if you have any questions or concerns about returning your product. We are happy to help! 

To see locations available for drop-off, initiate your return and select "Drop Off." Please return your items with the corresponding clear bag that your items came in. 

Products must be returned in their original condition, unwashed and unworn. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above. 

Products marketed as Final Sale cannot be returned. 

Click here to start a return: Start Return.

Sezzle and Klarna are services that allow us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. 

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once you place your order. 

You can also choose to pay with Shop Pay, Sezzle, Apple Pay, Google Pay, Klarna, and Paypal. 

Upon shipment, you can track your order with the link provided in the email confirmation. Please allow 2-4 business days for your order to be packed and shipped from our warehouse. 

Don't hesitate to contact us at [email protected] if you have not received your delivered order or if it has been lost in transit by the carrier, and we are happy to assist.

Yes, we are happy to offer a military discount. 

For press inquiries, please contact [email protected].

You can reach our team during business hours (9AM to 5PM CDT) on weekdays and on weekends as well! Please do not hesitate to reach out to our team via email at [email protected]. 

Yes! We are now offering international shipping. To see which countries we ship to please select the country switcher dropdown and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees.

Duties and taxes are calculated based on the items ordered, the shipment destination, and the value of the purchase. 

For orders going to the United Kingdom, European Union, Mexico, Norway, Switzerland,  Australia, and New Zealand, all prices shown are inclusive of import duties and taxes. 

For all other countries, duties and taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties and taxes upon delivery, and the shipping carrier may not release the package without payment for duties and taxes.

We offer a 14-day guarantee on all orders within 14 days of delivery for a refund. On international order, returns by mail will have a return shipping label fee based on your location. Customers will be responsible for paying return shipping label fees.  

Products must be returned in their original condition, unworn and unwashed. We reserve the right to refuse returns that show signs of wear and/or do not meet the criteria above.   

We want to inform you that all items purchased during our sale events are Final Sale and cannot be returned or exchanged. We appreciate your understanding.  

We are not offering exchanges on international orders at this time. In order to exchange an item for a different size or style, you will need to return the original order and create a new order.

Once your order is placed, please allow 2-4 business days for your order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with tracking information where you can track your order further. Once your order ships, please allow 3-5 weeks for your order to arrive with you.

Once your order is placed, we are unable to make any edits to size, color, style, or shipping address. If you have any further questions, please contact [email protected]!

All discount codes are a one-time use. We are not able to apply discount codes retroactively.

Discount codes cannot be stacked at checkout.

Apply your discount on the website or mobile app in your cart before checking out. 

Discounts will be sent directly to your phone or email inbox.

nuuds affiliate program is invite only at this time.